Return & Refund Policy

At Monest, we want you to love your purchase. If something isn’t quite right, we are here to help. We offer a transparent return process to ensure your satisfaction while maintaining the highest quality standards for all our customers.

1. Eligibility for Returns

You may return items within 1 day of the delivery date, provided they meet the following conditions:

• Condition: Items must be unworn, unwashed, unaltered, and free of any scents (perfume, smoke, etc.) or make-up stains.
• Tags & Packaging: All original tags must be attached, and items must be returned in their original packaging.
• Proof of Purchase: You must provide your order number or receipt.

2. Returns "At the Door" (Upon Delivery)

As mentioned in our Shipping Policy, we offer an "Open Upon Delivery" service.

• Inspect First: You may open the package while the Bosta courier waits.
• All or Nothing: You must accept the entire order or reject the entire order. Partial returns (taking one item and returning another) are not permitted at the door.
• If You Reject: If you choose not to accept the package, you must return it to the courier immediately. You are only required to pay the shipping fee (90 EGP for Cairo / 100 EGP for other governorates).

3. Returns "After Delivery" (After the Courier Leaves)

If you accepted the package but later decided to return an item (within 14 days), the process is as follows:

A. How to Initiate a Return:

1. Contact our Customer Care team at customercare@monest.shop or via WhatsApp at +201035751475.
2. Provide your Order Number and details of the item(s) you wish to return.
3. We will arrange for a Bosta courier to pick up the return package from your location.

B. Return Shipping Fees:

• Change of Mind: If the return is due to a wrong size selection or change of mind, the customer is responsible for the return shipping fees (deducted from the refund amount). The fee is the standard rate: 90 EGP (Cairo) / 100 EGP (Outside Cairo).
• Defective/Wrong Item: If you received a damaged item or the wrong product, Monest covers 100% of the return shipping costs.

4. Exchange Policy

To ensure you get the correct item as fast as possible, we do not offer direct exchanges. Instead, we follow a "Return & Re-order" process:

1. Follow the steps above to return the unwanted item.
2. Place a new order for the correct size, color, or style immediately on our website.
3. This ensures your desired item doesn't go out of stock while we process your return.

5. Refund Method

Once we receive your returned package at our warehouse and inspect the condition of the items, we will process your refund.

• Credit/Debit Card Orders: The amount will be refunded to your original payment card. (Please allow 5–14 business days for the bank to process the transaction).
• Cash on Delivery (COD) Orders: Refunds for COD orders are processed via InstaPay or Vodafone Cash/Mobile Wallet. We do not issue cash refunds via the courier.
• Note: Original shipping fees are non-refundable unless the item was defective.

6. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned unless they are defective:

• Hijab underscarves/bonnets (if the package is opened).
• Intimate wear or swimwear.

Need Help? If you are unsure about a size or have questions about a return, our team is happy to assist you! Email: customercare@monest.shop Phone/WhatsApp: +201035751475

----

At [Monest], we are committed to delivering your order as quickly and safely as possible. We have partnered with Bosta, one of Egypt’s leading courier services, to ensure a smooth delivery experience.

1. Shipping Rates

Our shipping fees are determined based on your location within Egypt and the total value of your order.

🎉 Free Shipping Offer: We offer Free Shipping on all orders over 3,500 EGP.

2. Delivery Times

Once your order is confirmed, we process and hand it over to Bosta. Expected delivery times are:

• Cairo & Giza: [e.g., 2–3] business days.
• Alexandria & Delta: [e.g., 3–4] business days.
• Upper Egypt & Red Sea: [e.g., 4–6] business days.

(Note: Deliveries may take slightly longer during public holidays or sale seasons.)

3. Open Package & Inspection Policy

We understand that you want to ensure your items are perfect. We offer an "Open Upon Delivery" service that allows you to inspect your order while the courier waits.

How it works:

1. Open & Check: You may open the shipping package in front of the Bosta courier to check the items.
2. All or Nothing: You must choose to either accept the full order or reject the full order. We do not currently allow partial delivery (taking some items and returning others) at the door.
3. If You Accept: You simply pay the total order amount (if Cash on Delivery) or sign for the package (if pre-paid).
4. If You Reject: If you decide not to keep the order for any reason, you may return the entire package to the driver.

• Mandatory Fee: If you reject the order at the door, you are required to pay the shipping fee to the courier (90 EGP for Cairo / 100 EGP for Outside Cairo).

Need to change items? If you rejected the package because you wanted to change the size, color, or select specific items only, simply pay the shipping fee to the driver to close the current order. Afterward, please contact our customer service, and we will create a brand new order for you with the correct items you desire.

4. Order Tracking

Once your order has been shipped, you will receive a tracking number from Bosta. You can track your shipment status directly through the Bosta website or mobile app.

5. Failed Delivery Attempts

Please ensure your phone number and address are correct. Bosta will attempt to contact you to arrange delivery. If the courier cannot reach you after multiple attempts, the order may be returned to our warehouse.

Do you have questions?

If you have any questions regarding your shipment or need to arrange a new order after a return, please contact us at:

• customercare@monest.shop
• +201035751475