Shipping Policy

Shipping Policy

At Monest, we are committed to delivering your order as quickly and safely as possible. We have partnered with Bosta, one of Egypt’s leading courier services, to provide you with a smooth delivery experience.

1. Shipping Costs

The applicable shipping cost is calculated based on your delivery location and will be clearly displayed during the checkout process before you complete your order.

2. Delivery Times

Once your order is confirmed, it will be processed and handed over to Bosta. Estimated delivery times are:

  • Cairo and Giza: 2–3 business days
  • Alexandria and Delta: 3–4 business days
  • Upper Egypt and Red Sea: 4–6 business days

Delivery times may take slightly longer during public holidays, promotional campaigns, and sale seasons.

3. Open Upon Delivery and Inspection Policy

We offer an “Open Upon Delivery” service that allows you to inspect your complete order while the Bosta courier waits.

How it works:

  1. Open and Check: You may open the package in front of the Bosta courier to inspect the items.
  2. Full Order Acceptance: You must either accept the complete order or reject the complete order. Partial delivery is not available at the time of delivery.
  3. If You Accept: You may pay the total order amount if you selected Cash on Delivery, or sign for the package if your order was prepaid.
  4. If You Reject: If you decide not to keep the order, you may return the complete package to the courier.

Rejected Orders: If you reject the order upon delivery, you will be responsible for the applicable shipping fee, which will be charged by the courier.

Need to Change Your Order? If you reject the package because you want to change the size, color, or selected items, please settle the applicable shipping fee with the courier to close the current order. Then contact our customer service team, and we will create a new order with the items you prefer.

4. Order Tracking

Once your order has been shipped, you will receive a tracking number from Bosta. You can track your shipment through the Bosta website or mobile application.

5. Failed Delivery Attempts

Please make sure that your phone number and delivery address are correct. Bosta will contact you to arrange delivery. If the courier is unable to reach you after multiple attempts, your order may be returned to our warehouse.

6. Contact Us

If you have any questions about your shipment or need to place a new order after a return, please contact us: